APMGTW probe is unable to retrive QoS data from certain probes

Document ID : KB000092744
Last Modified Date : 23/04/2018
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Issue:
When using Qos Auto-Selection option in APM Gateway it cannot retrieve qos from the probes 
  • sqlserver
  • url_response
  • snmptd
Environment:
  • UIM 8.51 SP1
  • apmgtw 3.11
Resolution:
  • This issue has been detected in apmgtw probe 3.11.
  • The solution for this is planned to be released in probe version 3.20 which is targeted to be released in Q1 FY 2019 (subject to change)
  • There is a test version of the probe that resolves this that can be supplied.
  • If you wish to receive this test version please log a support case and request the fix for Defect DE356779