APM SSO 13.0 Siteminder metrics not reporting

Document ID : KB000095923
Last Modified Date : 15/05/2018
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We installed CA APM 13.0 and EPAgent 10.2 on Linux 7 webagent 12.52 server. After installing we see that Siteminder metrics are not reporting. We have another similar server, where the siteminder metrics are reporting.
Used the below setting in WebAgent.conf. AgentIdFile="/etc/httpd/conf/AgentId.dat"EnableIntroscopeAgentSupport="YES" EnableMonitoring="YES" stopped Apache httpd process, and then replaced/adjusted the webagent conf file as above, and then restarted Apache httpd process.