APM SSO 13.0 Siteminder metrics not reporting

Document ID : KB000095923
Last Modified Date : 15/05/2018
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Issue:
We installed CA APM 13.0 and EPAgent 10.2 on Linux 7 webagent 12.52 server. After installing we see that Siteminder metrics are not reporting. We have another similar server, where the siteminder metrics are reporting.
Resolution:
Used the below setting in WebAgent.conf. AgentIdFile="/etc/httpd/conf/AgentId.dat"EnableIntroscopeAgentSupport="YES" EnableMonitoring="YES" stopped Apache httpd process, and then replaced/adjusted the webagent conf file as above, and then restarted Apache httpd process.