APM Connector dropping alerts from APM

Document ID : KB000008212
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When the SOI APM connector receives more than about 15 alerts at a time from APM it starts to drop alerts.
We are currently running version 3.2.0 of the connector but this was also happening with previous versions.

Environment:
SOI 4.0 APM Connector 3.2
Cause:

Limited buffer size in connector code

Resolution:

APM connector version 3.4.1

which can be downloaded at

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html