APM CE(CEM) Analyst Responsibilities

Document ID : KB000017983
Last Modified Date : 14/02/2018
Show Technical Document Details

Descriprtion:

One of the security roles for APM CE reports is that of a CEM Analyst. The security only says the following about this role: has access to CA CEM reports and views only

The following are suggested APM CE (CEM) Analyst (non-operational, non-administrative) responsibilities. The range and frequency of these tasks may vary at each site depending on job responsibilities, complexity of environment, type of integration employed, number of users and support resources, and growth rate of the APM CE-monitored application.

Solution:

Daily Tasks

The following are typical daily tasks for APM CE Analysts:

  • Review the Impact Leaders report for today
  • Review Transaction and/or User SLA reports for today
  • Review Transaction Trend and/or User Trend comparing today's application results versus yesterdays.
  • Review Performance/Quality reports for today's application results
  • Review Business Value report for today
  • Compare Analysis Graphs for today

    • Defects across business processes/transactions. Drill down to look at an hourly basis
    • Count across business processes/transactions. Drill down to look at an hourly basis
    • Time across business processes/transactions. Drill down to look at an hourly basis
    • Success Rate or Yield across business processes/transactions. Drill down to look at an hourly basis

Weekly/Monthly Quarterly/Yearly Tasks

The following are typical weekly/monthly tasks for APM CE Analysts:

  • Review the Impact Leaders report for this weekly/month/quarter
  • Review Transaction and/or User SLA reports for this week/month/quarter.
  • Review Transaction Trend and/or User Trend comparing this week's/month's/quarter's application results versus the last period;
  • Review Performance/Quality reports for the application results of this week/month/quarter.
  • Review Business Value report for this week/month/quarter.
  • Compare Analysis Graphs for this week/month/quarter.

    • Defects across business processes/transactions. Drill down to look at a daily/weekly/monthly/quarterly basis
    • Count across business processes/transactions. Drill down to look at a daily/weekly/monthly/quarterly basis
    • Time across business processes/transactions. Drill down to look at a daily/weekly/monthly/quarterly basis
    • Success Rate or yield across business processes/transactions. Drill down to look at a daily/weekly/monthly basis.
  • Create and analyze the above reports for other time periods for capacity planning or performance analysis.
  • Beta test (if appropriate) next APM release for possible problems, new features with reports
  • Review APM architecture for report performance and access
  • Determine if need CA/Wily Professional Services for APM CE report customization or integration.