API-1029 error after CA PPM - Agile Central integration

Document ID : KB000072180
Last Modified Date : 08/03/2018
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Question:
The Agile Add-in has been installed and integrated with CA PPM but the project synchronization with the Agile Central gives a "API-1029 authentication error" error message.
Answer:
Check on errors in the Agile Product Sync job log and the bg-ca.log:

Related possible solutions are:
1) Under Administration - Project Management - Settings: Fill in the Agile Integration Owner.
2) Assign "API - Access" global right to the user who runs the Agile Product Sync job.
 
Additional Information:
See also for CA PPM - Central Agile Integration information:

https://docops.ca.com/ca-ppm/15-3/en/add-ins-and-integrations/integrate-ca-ppm-with-ca-agile-central