1. Install JAVA x86 in the server and configure the following environment variables to point to the x86 JAVA path:
2. Delete Apache Tomcat AMS service and reinstall it as follows:
a. From a command prompt window run:
b. SC DELETE AMS
c. cd C:\Program Files (x86)\CA\SharedComponents\AMS\Tomcat\bin
d. cmd /c service.bat install AMS
3. From Services window, start the Apache Tomcat AMS service.