Apache Tomcat AMS service fails to start

Document ID : KB000004064
Last Modified Date : 14/02/2018
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Issue:

The Apache Tomcat AMS service may fail to start if Java 64-bit has been installed, instead of Java 32-bit.

The AMS component for ITAM 12.6 requires JAVA 32-bit to work correctly.

Environment:
CA Asset Portfolio Management 12.6
Cause:

Incorrect Java bit-level installed. 

Resolution:

1. Install JAVA x86 in the server and configure the following environment variables to point to the x86 JAVA path:

  • JAVA_HOME
  • JRE_HOME
  • PATH

2.  Delete Apache Tomcat AMS service and reinstall it as follows: 

      a.  From a command prompt window run:

      b.  SC DELETE AMS

      c.  cd C:\Program Files (x86)\CA\SharedComponents\AMS\Tomcat\bin

      d.  cmd /c service.bat install AMS

3.  From Services window, start the Apache Tomcat AMS service.