Any new window that should appear as a pop up in Service Desk, opens up in a new browser tab in Internet Explorer (IE). How do I make it open in a new pop up window rather that a new tab?
- With in Internet Explorer select Tools -> Internet Options.
- Click on the General tab.
- In General tab, select the Tabs button to launch Tabbed Browser Settings.
- Here, you have options to configure the behavior for "When a pop-up is encountered". For any popup to show up in a new browser window, select the option "Always open pop-ups in a new window"
- Click OK and then another OK.
- Restart Internet Explorer and retest.