Any new window that should appear as a pop up in Service Desk, opens up in a new browser tab in Internet Explorer. How do I make it open in a new pop up window rather that a new tab?

Document ID : KB000024344
Last Modified Date : 14/02/2018
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QUESTION:

Any new window that should appear as a pop up in Service Desk, opens up in a new browser tab in Internet Explorer (IE). How do I make it open in a new pop up window rather that a new tab?

 

ANSWER:

  1. With in Internet Explorer select Tools -> Internet Options.

  2. Click on the General tab.

  3. In General tab, select the Tabs button to launch Tabbed Browser Settings. 

  4. Here, you have options to configure the behavior for "When a pop-up is encountered".  For any popup to show up in a new browser window, select the option "Always open pop-ups in a new window"  

  5. Click OK and then another OK. 

  6. Restart Internet Explorer and retest.