Anti-Virus recommendations for CA Service Desk Manager (SDM)

Document ID : KB000021203
Last Modified Date : 14/02/2018
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Introduction:

When planning the installation of SDM, must be taken into account the following subject "Anti Virus (AV)", it is very important you set exceptions in the AV Server.

Background:

Planning the Creation of Environments with SDM.

Environment:

• CA Service Desk Manager 12x - 14.1

Instructions:

We recommend that you exclude the Service Desk Install Folder (NX_ROOT) from the anti-virus (AV) scan. By default, this directory on a 64-bit Windows OS is "C:\Program Files (x86)\CA\Service Desk Manager".

However, include the directory where Service Desk stores attachments. This directory by default is "NX_ROOT\site\attachments".

Additional Information:

In addition, depending on how strict the AV policy that is being enforced, it may also be necessary to add the Service Desk ports to the low risk or exclusion list.

Below is the list of default ports used by Service Desk. Note that these port values may be different based on how Service Desk was installed and configured in the environment:

Database

  • Oracle: 1521
  • SQL Server: 1433
  • CA SDM
    • FTP: 21
    • SMTP: 25
    • HTTP: 80
    • HTTPS: 8080
    • HTTPS (secondary): 8081
    • POP3: 110
    • IMAP: 143
    • LDAP: 389
    • WebEx: 1270
    • mstsc: 1389
    • oaserver: 1706
    • Slump Socket: 2100
    • qserver: 2234
    • Proctor Socket: 2300
    • Communications: 2365
    • Apache Tomcat: 8080
    • Apache Tomcat Shutdown:
    • SSL on Apache Tomcat: 8443
  • EBR Search
    • Base Port: 13000
  • Portal Server
    • Apache Tomcat: 8080
    • Apache Tomcat Shutdown: 8085
    • SSL Functionality: 8443
    • Portal_Safe_List: 8444
  • Support Automation
    • Main Server (Socket Server) Internal: 7005
    • Main Server (Socket Server) External: 10443
    • Socket Proxy Server (Socket Configuration Main Server) Internal: 7005
    • Socket Proxy Server (Socket Configuration Main Server) External: 10444
    • Message Routing Server (Socket Configuration) External: 10444
    • Apache Tomcat: 8070
    • Apache Tomcat Shutdown: 8075
  • Visualizer
    • Apache Tomcat: 9080
    • Apache Tomcat Shutdown: 9085
  • CA Workflow/CA Process Automation
    • Apache Tomcat: 8090
    • Apache Tomcat Shutdown: 8095