'AnswerPromptsEx' error on the Prompt page when scheduling CA Business Intelligence (CABI 4.1) Web Intelligence (WEBI) reports

Document ID : KB000056945
Last Modified Date : 14/02/2018
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Description:

'AnswerPromptsEx' error on the Prompt page when scheduling CA Business Intelligence (CABI 4.1) Web Intelligence (WEBI) reports

  • An internal error occurred while calling 'answerPromptsEx' API. (Error:ERR_WIS_30270)

OR

  • An internal error occurred while calling'answerPromptsEx' API.(Error: ERR_WIS_30270)

Solution:

This is a known issue identified by SAP. Issue is addressed by applying the latest CABI 4.1 SP5 Service Pack.

As always, we recommend testing any upgrades/updates to a non-PROD environment first.

Download CABI 4.1 SP5 from the following FTP link:

ftp://ftp.ca.com/caproducts/CABI/CABI-4.x/SP5/Windows

Refer to the following CA Wiki documentation for instructions on how to apply CABI 4.1 SP5:

https://wiki.ca.com/display/CABI41SP5/How+to+Install+CABI+4.1+SP5+Patch