Clarity PPM: An Expired request has been detected.

Document ID : KB000096767
Last Modified Date : 23/07/2018
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Issue:
Receiving below error randomly when working in the app. 

Expired Request: An Expired request has been detected. Request has been cancelled. 
Environment:
15.3+
Cause:
If a load balancer is involved in the Clarity PPM setup, the load balancer configuration needs to be reviewed as it is affecting the user sessions.
 
Resolution:

If this is occurring in the SaaS environment, please open a task/case to have the SaaS team enable the F5 OneConnect feature.

This OneConnect Profile feature can increase network throughput by efficiently managing connections created between the BIG-IP system and back-end pool members. The OneConnect feature works with HTTP Keep-Alives to allow the BIG-IP system to minimize the number of server-side TCP connections by making existing connections available for reuse by other clients.