An error "GetPathFromProduct" when using Applyptf

Document ID : KB000026296
Last Modified Date : 14/02/2018
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Issue: 

When installing any patch using applyptf, the following error may be seen:

GetPathFromProduct() CAAPPS is not installed on <servername>

 

Environment:  

Service Desk Manager

 

Cause: 

This is usually caused by a missing cai.ini file in the c:\windows directory

 

Resolution:

This file must have the following format:

[CA_APPS]
PATH=C:\CA_APPSW

A common cause of this issue is that the file is named "ca.ini" or "cai.ini.txt"