An attempt to update the Host name and DNS name fields of a Configuration Item (CI) gives the error "AHD05543: Your changes to Registration parameters match an existing Configuration Item".

Document ID : KB000025367
Last Modified Date : 14/02/2018
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Issue: 

Many clients would like to update CI's and may face the error "AHD05543: Your changes to Registration parameters match an existing Configuration Item".

Environment:  

CA Service Desk 12.x, 14.1

Windows, Linux, Unix

Cause: 

This could be related with the asset registration into the CORA.

Resolution:

The pdm_reg_assets command can be used, with different options, to solve this kind of problem (type pdm_reg_assets -h to get an explanation for all options):

Plain Asset Registration - pdm_reg_assets 

Asset Registration with duplicate Fix-up - pdm_reg_assets -f 

Asset Registration cleanup (deregistration) - pdm_reg_assets -U 

Run the following 3 commands so that the problem related to asset registration can be solved:

1. pdm_reg_assets 

2. pdm_reg_assets -f 

3. pdm_reg_assets -U