Specify the same matching static agent keys in both 64 & 32 bit Policy servers and restart Policy servers.
Do not configure dynamic agent key or roll them manually while using mixed Policy server environment when the bitness of the Policy server being used are different.
1. Upgrade the 64 bit Policy server to at least Policy server version 12.7.01 or later.
2. In 12.7.01 Policy server, perform one of the following steps:
Open regedit and navigate to the following location:
Navigate to the following location:
Open the sm.registry file.
Add the following registry key:
Set the registry key value to 1.
Restart Policy Server.
3. Enable Dynamic Agent Key Generation or Perform Manual key rollover ONLY from 32 bit Policy server.
NOTE : If Policy Server 12.7.01 (or 64 bit Policy server) generates agent keys in a mixed environment, the agents connected to 32 bit Policy Servers cannot decrypt the new agent keys.
So, in such environment you must configure the 32 bit Policy servers to generate agent keys and enable backward compatibility for 64 bit policy server (the registry "BackwardCompatibleMode" is available only from 12.7.01