An admin user can't create Experience cards

Document ID : KB000118514
Last Modified Date : 25/10/2018
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Verified domains.xml on MOM server and the group where user is in is given full access. Why am I unable to create Experience Cards?
APM 10.5 
Customer created the universe themselves. Their account did not have full admin privileges. A true Admin  account created the universe and they were able to create Experience cards.