Ampersand symbol displays incorrectly in the Data Protection iConsole

Document ID : KB000093150
Last Modified Date : 22/08/2018
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If an ampersand symbol (&) is contained within an email, it is displayed in CA Data Protection iConsole as a double ampersand (&&).

For example;
If an email contains the text 

& CA inc. is a registered company.

Data Protection renders the following.

&& CA inc. is a registered company.
This issue is caused by the RTF mail conversion process.
To fix this issue, CA advises customers disable the conversion of RTF into HTML on the importer. 

To disable RTF to HTML conversion follow the steps below:

1. Create a registry key called "Email" under the registry hive below:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion

2. Create "DontConvertBodyFromRTF" registry under the key

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion\Email

Name : DontConvertBodyFromRTF 

Value: 1 

3. After creating the registry, restart the importer services.
Additional Information:
1. Please be aware that there are some known issues that can impact event rendering in the CA Data Protection iConsole.  Please refer to the following link for more information.
Message with Non-ASCII characters does not render correctly.

2. Please take care when you are making changes to the registry.  Take the appropriate back ups before proceeding.

3. Orchestria, Orchestria EPM, Orchestria APM. CA DLP and CA DataMinder are previous brands for the product now known as CA Data Protection.