ALT GR not working

Document ID : KB000009245
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Special Keys with Alt GR like the Euro Sign or the Backslash are not parsed to the host.

However, using the same with left hand ALT and STRG will work

Environment:
European keyboard layout.Tested on Windows 7 and Windows 10
Cause:

Due to default settings, this functionality is not available. 

Resolution:

On the fly:
- Open the Remote Control Viewer 
- right click on "Viewer" and select properties

viewer.png

This will bring up the default properties:

viewer_properties.PNG

Disable the option "Always redirect right-hand Alt, Ctrl and Windows keys to Host"

viewer_properties_ok.PNG

While this option work, one must remember to change it on every viewer.

 

Another option is to set it permanently on every viewer with the following 2 commands. The easiest way to do so, would be a Software Delivery Job or any other one time action.

ccnfcmda -cmd setparametervalue -ps /itrm/rc/viewer/general -pn redirectAllKeys -u CURRENT_USER -v 1 

ccnfcmda -cmd setparametervalue -ps /itrm/rc/viewer/general -pn redirectExtendedKeys -u CURRENT_USER -v 0