All the actuals are zeroed out when launching a project from Clarity to MSP 2013 with SP1

Document ID : KB000018209
Last Modified Date : 14/02/2018
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Symptom:

In CA Clarity PPM you will see the project actuals on the project, however after launching the project from Clarity to MSP using MSP 2013 SP1, the actuals are now gone.  

Environment:

Any local client environment using the CA PPM Legacy MSP Interface and MSP 2013 Service Pack 1.

Resolution:

Roll back to MSP 2013 without any Service Packs.

Due to the timing of when it was released, MSP 2013 Service Pack 1 has not been tested with the CA PPM Legacy MSP Interface. Since it has not been tested, this also means that it is not supported.

Do not apply Service Pack 1 to Microsoft Project 2013 if you are using the CA PPM Legacy MSP Interface.

Microsoft Project 2013 Service Pack 1 is supported for integration with the new CA PPM Release 14.2+ MSP Interface option.

Additional Information:

Reference the Change Impact and Upgrade Guide for CA PPM 14.1, 14.2, 14.3

To help identify the exact supported service packs on a MSP version, the Project Management User Guide includes the supported service pack levels for each MSP version.

Reference TEC610737 : Baselined projects cannot be opened with MSP 2013 SP1, user receives a Visual Basics run-time error '91'