Alerts are not generated in Spectrum OneClick for SCOM Agent models after integrating Spectrum and SCOM.

Document ID : KB000051436
Last Modified Date : 14/02/2018
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Description:

After integrating System Center Operations Manager ( SCOM) and Spectrum the alerts generated inSCOM are notbeing forwarded to Spectrum.Error in CONNECTOR_DEBUG.OUT: Starting event loop... Getting new/updated alerts from SCOM... Received 1 alerts from SCOM... Unable to create SCOM alert, no models were found with the nameabcd.in.corp.xyz.com.

Solution:

Make sure that the device/SCOM agentshost namesmatchesexactly in both SCOM and Spectrum. When the device is discovered as FQDN (fully-qualified domain name)in SCOM but inSpectrum it has a short name, thismismatch can cause the alerts not being forwarded to Spectrum from SCOM. The error related to his issue can be traced in CONNECTOR_DEBUG.OUT. Therefore, in order for the alert forwarding to workwell you must make sure that the hostname of the device/SCOM agentmatches exactly in both theapplications.