Alert from one spectrum landscape failed to occur on SOI

Document ID : KB000031779
Last Modified Date : 14/02/2018
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Problem:

Alert from one spectrum landscape failed to occur on SOI Console

Environment:

SOI 3.2 and 3.3 ( all cumulative updates)

SpectrumIM Connector 2.0.0.195 and 2.0.0.208

Spectrum 9.2.3 H12, 9.3.x, 9.4.x, 10.x

Cause:

The SpectrumIM Connector send a heartbeat poll to the Spectrum Landscape every minute to verify the connectivity.

Two reasons why this heartbeat poll gets missed:

1.  the SpectroServer on that Landscape is busy and Corba requests from the Corba Client timed out.

2.  the port 14001 is blocked between the Spectrum Server and the Connector Server. The Connector listens on port 14001 for Heartbeats and updates from

     Spectrum.

When the heartbeat gets missed, the Connector re initializes and it does not receive any updates from Spectrum.

To determine this problem in the Spectrum Connector log search for "heartbeat missed" messages

      example message:

      Spectrum Heartbeat was missed, Connector will reinitialize

Resolution:

For item 1:  Verify in the SpectroServer $SPECROOT\SS\vnm.out for Corba Timeout messages. If there are corba timeouts, this has to be reviewed

                  from the Spectrum side. To prevent the SpectrumIM connector to reinitialize in this situation, increase the hbtimeout value in the connector

                  configuration file.

                  SOI\resources\Configurations\SpectrumIM_<connector host>_<Spectrum host>.xml

                 

For item 2:  test port connectivity from the Spectrum Server to the Connector Server by running the following command on the Spectrum Server.

                  telnet <connector server hostname> 14001

                  if this is not connecting, the port needs to be opened in the firewall.