alarms not in synch between 2 instances of oneclick with same ss

Document ID : KB000117043
Last Modified Date : 05/10/2018
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Issue:
We're getting customer responses indicating a difference in One of the links did not show the alarms and also does not show several devices built in the system that the other link does show.
Another customer is indicating new alarms not displaying.
I looked at both primary and secondary and it appears to have a difference in the alert count.
 
Environment:
Spectrum 10.2.x
Cause:
When Spectrum Tomcat is up for a long time, the logs can grow very large and this can impact performance.
Resolution:
Recycle tomcat on the each instance of OneClick to free up memory and refresh the logs.
Set up a task to recycle tomcat periodically as large logs can have a performance impact.