Alarms not clearing from SOI to Spectrum

Document ID : KB000044364
Last Modified Date : 14/02/2018
Show Technical Document Details



Alarms that are cleared from Service Operations Insight Manager do not clear in Spectrum.




This issue is caused by alarm titles that are greater than 255 characters.




1. Log on to the Spectrum Connector machine

2. Navigate to the $CONNECTOR_INST_DIR/SOI/resources/Core/Catalogpolicy directory

3. Make a backup of the spectrumim_policy.xml file

4. Open the spectrumim_policy.xml file in a text editor.

Find this line:

<Field conditional="causeText" output="Summary" format="{0}" input="causeText" /> 

Change to:


<Field conditional="causeText" output="Summary" format="{0}" input="{trunc([causeText,255])}" />


5. Save the file and exit.

6. Restart the Spectrum Connector.


Alarms with longer than 255 characters should now clear in Spectrum properly from SOI.