Alarms in newly created alarm filters are missing in the SOI console when other users log in

Document ID : KB000094756
Last Modified Date : 08/05/2018
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Introduction:
We have added some new Alert filters for users in the SOI console. For example one is called "Windows Servers / Linux Servers" which is available along with the default "infrastructure" and "all alerts". The new alert filters work and the alerts are displayed with the user who made the new filter. When you log in with another user though, the new alert filters are available but you don't see any of the alerts that should be displayed.
Instructions:
After created a filter with a user you need to go into the Consoles preferences, then Alert filter settings. Lock the filter to the 'Group' for all other users to have access to it.