AlarmNotifier users will see error messages when the CsEvFormat files do not exists. (Legacy KB ID CNC TS28689 )

Document ID : KB000051825
Last Modified Date : 14/02/2018
Show Technical Document Details
Make sure the eventFormatDirectory in the $SPECROOT/SG-Support/CsResource/preferences/ssroe_evnt.prf contains the full path to the CsEvFormat directory and custom directory. If you see variables in the path (IROOT) or (SPECROOT),  replace those with the full path to the directory.

Related Issues/Questions:

AlarmNotifier users will see "An event occurred for model 'sdgl04l39f18wa' of type 'Host_Device' for which no event format file exists. (event [0xfffffe85])" for the EventMessage in the AlarmNotifier output when the CsEvFormat files do not exists.

Problem Environment:

Causes of this problem:
A change was made in Hotfix H11 where the AlarmNotiifer executable will search the $SPECROOT/Custom directory and $SPECROOT/SG-Support/CsEvFormat/ directory for CsEvFormat files. If you are using a version of the AlarmNotifier executable prior to H11 you will see this issue. To check the version of the AlarmNotifier you can bring up the properties on file and click on the version tab. The AlarmNotifier version should be or higher and should match the patch level installed.

(Legacy KB ID CNC TS28689 )