alarm_enrichment crashes related to the checking TOTAlarmCandidate messages in the alarm_enrichment.log

Document ID : KB000006347
Last Modified Date : 14/02/2018
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Issue:

alarm_enrichment crashes related to the checking TOTAlarmCandidate messages in the alarm_enrichment.log

Environment:
UIM 8.51
Cause:

Excerpt from the alarm_enrichment.log:

Mar 27 14:53:46:529 [main, alarm_enrichment] TOTAlarmCandidateTable singleton being initialized

Mar 27 14:53:46:530 [main, alarm_enrichment] MapDb being opened

Mar 27 14:53:46:619 [main, alarm_enrichment] TimeOverThresholdService::initialize()

Mar 27 14:53:46:626 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'a168da0eb4ec1534ad78bfc310ae46ab'

Mar 27 14:53:46:630 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'bb908ddb4244bdf3265d1d6b8d707c40'

Mar 27 14:53:46:631 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'e6677fd3337b2519242a465da1585c70'

Mar 27 14:53:46:631 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate '9ec2fdcdff316ff6b5da303728fa8fdd'

Mar 27 14:53:46:632 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'c6405b97c40d244339bfc58eb3828b84'

Mar 27 14:53:46:632 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'd25e5fb0012eae89212666424e43f21d'

Mar 27 14:53:46:633 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'a96c494e459173680ea958050cec6971'

Mar 27 14:53:46:633 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'c46a05179c12aea783d9b1ac9c134d02'

Mar 27 14:53:46:634 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'bdb62888c672a8fd38cdcf973b1076cd'

Mar 27 14:53:46:634 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate '8ffdcdcd8d4ec2f04aed2f66ad3eb367'

Mar 27 14:53:46:635 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'a2ea66664663932eedba838ff70b7777'

Mar 27 14:53:46:635 [main, alarm_enrichment] TOTS::init(): checking TOTAlarmCandidate 'ab8189709ff2da8af598f2916a27a780'

Mar 27 14:53:46:642 [main, alarm_enrichment] java.lang.AssertionError

at org.mapdb.SerializerPojo.deserializeUnknownHeader(SerializerPojo.java:444)

at org.mapdb.SerializerBase.deserialize3(SerializerBase.java:1216)

at org.mapdb.SerializerBase.deserialize(SerializerBase.java:1132)

Resolution:

Delete the two TOTAlarmCandidateDb files: TOTAlarmCandidateDb.ser and TOTAlarmCandidateDb.ser.p

Found in C:\Program Files (x86)\Nimsoft\probes\service\nas\alarm_enrichment\db on the UIM Server host

Additional Information:

Reference Cases:

00709631

00423794

00448432

70006045