AHD58040:Updates are not allowed for this table through Email Interface

Document ID : KB000020561
Last Modified Date : 14/02/2018
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Description:

While some Ticket types (e.g. Incidents/Requests) can be updated through the Email Interface,on some other types I get the error message:

AHD58040:Updates are not allowed for this table through Email Interface

Solution:

The definition of which Ticket types can be updated through the Email Interface is specified in the file text_api.cfg. Search that file for this section:

[OPTIONS]
ALLOW_REQUEST_UPDATES=YES
ALLOW_INCIDENT_UPDATES=YES
ALLOW_PROBLEM_UPDATES=YES
ALLOW_CHANGE_UPDATES=NO
ALLOW_ISSUE_UPDATES=YES

and make sure, the appropriate variable is set to "YES".

Changes in this file require you to restart the Service Desk Manager service.