Modify the web.cfg file that corresponds to the webengine named in the message. Search for all occurrences of the security parameter and confirm that the corresponding pattern is set according to what you require.
In the case above, the webengine is "web:local". Check the pdm_startup file that exists in the pdmconf subdirectory of the CA Service Desk Manager installation directory to confirm the name of the corresponding web.cfg file. The default web.cfg file is named "web.cfg". For example, the following statement in pdm_startup shows that "web:local" webengine is associated with "web.cfg":
WEBENGINE(webengine, $NX_LOCAL_HOST, web:local, domsrvr, $NX_ROOT/bopcfg/www/web.cfg, "", "rpc_srvr:%h")
In the case above, if you want to allow values that do not contain a dot but that do contain a colon, change the following statement in the web.cfg from:
You should make the same change to the corresponding web.cfg.tpl file so that the change persists.
The webengine needs to be recycled to pick up the change to web.cfg. The webengine can be recycled either by killing it and allowing it to restart automatically, or by Stopping and restarting the CA Service Desk Manager service.