Agile Requirements Designer is Crashing

Document ID : KB000004385
Last Modified Date : 14/02/2018
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Issue:

When using ARD, I am seeing the program crash and sometimes I am getting the following error messages: ARD has encountered a fatal error: Segment violation or AgileDesigner has stopped working.

segment violation ard.PNG

agiledesigner has stopped working.png

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

A segment violation error message typically indicates a critical error that needs development work to be fixed. The error message of 'Runtime exception' and 'Segment violation' are generic and on their own do not point to a specific issue.

 

The 'AgileDesigner has stopped working' error message is not issue specific. ARD can crash due to a number of reasons. For example, defect (coding) issue, specific VTF (flow) related issue, compability issue, memory maximum reached issue, etc. Each crashing issue is typically unique and requires further investigation with our CA Support Team.

Resolution:

Unfortunately there is not a default or common resolution to these error messages since it typically indicates a problem with the ARD code versus user or configuration error. We recommend opening a support case so that we can troubleshoot the issue with you further. 

In order to figure out the cause of this instance of the error message or crash, we require the following information:

  1. The exact version of ARD you are using. For example, ARD 2.6.000.10.
  2. Steps to reproduce the issue (if able) or steps you were taking at the time of the error message. Screenshots are always appreciated.
  3. Screenshot or text copy of the error message. 
  4. The VTF (flow/test case) being used at the time of the error/crash. 
  5. The AgileDesigner.log file from C:\%AppData%\Roaming\Grid-Tools\logs 
    • Only ARD 2.2 and above will have logging for crashes and segment violation errors.
    • You can also use the 'Save Logs' option under the 'Help' tab. 

      save logs option.png

Please open a support case by going to https://support.ca.com/us.html or by calling customer care at http://www.ca.com/us/services-support/ca-support/contact-support.html and provide the requested information above.