Agile Designer online license error: The CmContainer with serial 128-XXXXXXX was not found

Document ID : KB000004977
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

While applying an online license key for Agile Designer, we received the following error message: 

Error 
The CmContainer with serial 128-XXXXXXX was not found. Please connect it to your PC or use Offline license transfer. 

0x1808810E 
CodeMeter License Central WebDepot v16.02.159.500.ws 
2016-12-28 15:33:43 (UTC) 

 

We are using these instructions to apply the online license: https://support.ca.com/us/knowledge-base-articles.tec1424828.html 

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

You may receive this error message for the following reasons:

1. If you are missing the AgileDesigner license container in CodeMeterCC.

2. If you are trying to transfer a license to your machine that has already been activated on another. 

3. If your internet security is blocking the online license transfer method. 

Resolution:

Resolution for cause #1. If you are missing your AgileDesigner license container in CodeMeterCC.

 

Resolution for cause #2. If you are trying to transfer a license to your machine that has already been activated on another. 

 

Resolution for cause #3. If your internet security is blocking the online license transfer method. 

Additional Information:

If you experience any further issues, please open a support case so that we can investigate further. You can do this by going to https://support.ca.com/us.html or http://www.ca.com/us/services-support/ca-support/contact-support.html