Agile Designer licenses invalidated after restarting virtual machine

Document ID : KB000008798
Last Modified Date : 14/02/2018
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After our virtual machine (VM) restarted, all our Agile Designer licenses are invalid and we cannot launch the product. In CodeMeter Control Center we see the licenses have red and 'broken' icons next to them.  


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CA Agile Requirements Designer (ARD)- Agile Designer

If your VM restarts or anything major has changed in your environment (like an operating system upgrade), your licenses can become invalid. If this happens, you may also receive a 'Machine has changed' error message, which you can read more about here:


To resolve this, first try clicking the 'Repair License' button. The license icon should then turn from red to blue/green if the repair was successful.  

11repair license.png

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If the license cannot be repaired, you will need to apply a new one.  You can follow the directions in the below documents to do this: 

1. Delete existing licenses: 

2. Import AgileDesigner license containers into CodeMeterCC again: 

3. Request and apply new offline license: 

Additional Information:

If you experience any further issues, please open a support case by going to