Agile Designer licenses invalidated after restarting virtual machine

Document ID : KB000008798
Last Modified Date : 14/02/2018
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Issue:

After our virtual machine (VM) restarted, all our Agile Designer licenses are invalid and we cannot launch the product. In CodeMeter Control Center we see the licenses have red and 'broken' icons next to them.  

 

11activation invalid.png

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

If your VM restarts or anything major has changed in your environment (like an operating system upgrade), your licenses can become invalid. If this happens, you may also receive a 'Machine has changed' error message, which you can read more about here: https://support.ca.com/us/knowledge-base-articles.TEC1543283.html

Resolution:

To resolve this, first try clicking the 'Repair License' button. The license icon should then turn from red to blue/green if the repair was successful.  

11repair license.png

1activated license.png

 

If the license cannot be repaired, you will need to apply a new one.  You can follow the directions in the below documents to do this: 

1. Delete existing licenses: 
https://support.ca.com/us/knowledge-base-articles.TEC1123134.html 


2. Import AgileDesigner license containers into CodeMeterCC again: 
https://support.ca.com/us/knowledge-base-articles.TEC1760837.html 


3. Request and apply new offline license: 
https://support.ca.com/us/knowledge-base-articles.TEC1147813.html 

Additional Information:

If you experience any further issues, please open a support case by going to https://support.ca.com/us.html