Agile Designer license error: The connection to the CodeMeter Runtime on your computer could not be established due to your security settings

Document ID : KB000004440
Last Modified Date : 14/02/2018
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Issue:

When trying to apply my online license key for Agile Designer, I am receiving the following error message: 

 

To continue the license transfer:
1. Make sure that the CmContainer with Serial 128-xxxxxxx is connected to this computer. If this CmContainer is not connected to this computer, connect it now and click "Rescan for CmContainer".
2. Click "Continue License Transfer Now".

 

Error
The connection to the CodeMeter Runtime on your computer could not be established due to your security settings. Establish a connection without a proxy. Alternatively, you can use License transfer using Java/ActiveX or Offline license transfer or a different browser.

security settings ard online license error.png

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

There could be a few different causes for this error message:

- No internet connection or proxy between internet blocking CodeMeter.

- Missing license container from CodeMeter Control Center. 

- ActiveX or JavaScript/Active Scripting is not enabled.

- Java is not enabled in the web browser.

Resolution:

Sometimes this error will occur and simply trying to re-apply the license will resolve it. If after trying to apply the license again does not work, please try some of these other resolutions. 

 

If there is no internet connection or proxy between internet, you will need to use the 'Offline license transfer' method (link on the error message) or request and apply and offline license key to use. 

 

If there is a missing license container, you will need to import it into CodeMeter Control Center, and then re-apply the online license. 

 

If the above resolutions do not work, you can also try enabling ActiveX/JavaScript, and Java, then re-applying the online license. 

Additional Information:

If you experience any further licensing issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or http://www.ca.com/us/services-support/ca-support/contact-support.html