Agile Designer License Error- Codemeter license server not found: Error 101

Document ID : KB000008483
Last Modified Date : 14/02/2018
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Issue:

After relaunching Agile Designer, I received the following error message:

 

AgileDesigner.exe: Start Error 
One of the following licenses is required: 
- CodeMeterAct 5000362:7 
Failure Reason: Codemeter license server not found: Error 101

 

I did restart my VM (Virtual Machine) recently. Also, I have concurrent licensing, but there are plenty of available licenses for use. 

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

If you were disconnected from your concurrent license server and then try to launch ARD, you will receive this error message. You can be disconnected from your license server if either machine/VM/server was restarted or if the IP address changed. 

Resolution:

You will need to go into the Web Admin and re-connect your instance of CodeMeter to the concurrent license server. 

These directions (under 'Set up the User Machines' section) will outline with screenshots how to do this: https://support.ca.com/us/knowledge-base-articles.TEC1210697.html 

  1. In order for your machine to connect to the licensing server and not look for a license, you will need to have an empty CodeMeterCC window with no license containers. 
    Launch CodeMeter Control Center (CC) and verify you do not have any license containers. 

  2. In the CodeMeterCC window, click on the 'WebAdmin' button in the bottom, right-hand corner.

  3. CodeMeter WebAdmin should open in your current browser and you will see it open to the 'Container' tab. 

  4. Click on the 'Configuration' tab.

  5. In the 'Server Search List' box, click on the '+ add new Server' option. 

  6. In the text box, 'Enter the Server's name or IP-Address'.

  7. Click the 'Apply' button.

  8. Return back to the CodeMeterCC window. (C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeterCC.exe)

  9. Click the 'Process' tab.

  10. Choose the 'Restart CodeMeter Service' option.

  11. Once the service has restarted, launch ARD. If you are able to launch ARD, everything is set up. 
Additional Information:

If you experience any further issues, please open a support case by going to https://support.ca.com/or http://www.ca.com/us/services-support/ca-support/contact-support.html

Please provide your CodeMeter and CmDust logs if you are still having a license issue. Below is how to get them: 


The CodeMeter (license) logs will be sent to C:\ProgramData\CodeMeter\Logs 
We would also look at the CmDust log file for licensing issues. 
http://www.wibu.com/faq-codemeter/s/detail/how-do-i-create-a-cmdust-file.html 
1. Open CmDust using the "Start | All Programs | CodeMeter | Tools" menu item. 
2. Press "Windows" key to open Start screen | Type "CmDust" | Press "Enter" key. The result of the program execution is written to the text file CmDust-Result.log and saved to the user directory which automatically opens when starting CmDust. 
3. Alternatively, you are able to use the command line application cmu to create a log file.