Agile Designer license error 262- license already activated

Document ID : KB000005748
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

I have received a new license, but when I try to activate it, I am receiving the following error message: 
Importing CmActLicense failed: The CmActLicense was already activated on this computer. It can be activated only once, Error 262. 

I am using these instructions to activate license: http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1147813.html 
After I import the new license file and click 'Commit', I receive the error message. 

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:

This error message means that you already activated this license either on this computer or another. 

 

If you are trying to apply the same license key as a colleague, and the license is not a concurrent license type, then you may receive this error message.

 

You may receive this error if you saw a 'License almost expired' message when launching ARD, then tried to preventatively apply a new license. In that case, ARD is still reading your old license because it is not yet expired and thinks the new license you are trying to apply is a duplicate. 

Resolution:

To resolve this issue, you will need to first delete the old license, re-import your license container, and then apply the new license again. 

1. This document will explain how to delete existing licenses: 
https://support.ca.com/us/knowledge-base-articles.TEC1123134.html 

 

2. This document will explain how to import your license container again: 
https://support.ca.com/us/knowledge-base-articles.TEC1760837.html 

 

3. This document will explain how to apply an offline license:
(Scroll down to the 'Apply the offline license through CodeMeter' section)
https://support.ca.com/us/knowledge-base-articles.TEC1147813.html 

Additional Information:

If you experience any further licensing issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or https://www.ca.com/us/services-support/ca-support/contact-support.html