Agile Central - Unable to edit or delete custom page created by user

Document ID : KB000100201
Last Modified Date : 06/06/2018
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Question:
A user is unable to edit a custom page that they created.  The user is able to edit/update apps on the page, but nothing at the page level itself, such as edit or delete is allowed. The following error is returned, "Access denied".

User-added image


 
Answer:
The issue was reproduced in-house with the following steps;

1-Create a custom (shared) page as a project administrator. 
2-Share the page across several projects
3-As a subscription or workspace administrator remove the users access to one of the projects for which the page creator had access to.
4-The error then is presented 'Access Denied' when attempting to edit the page.

In the case of the customer the following scenario caused the error;  some of the child project(s) which the custom page was originally shared to were re-organized and permissions were changed in the process. The offending project(s) were identified with the assistance of a subscription administrator, the project(s) were removed or unselected from the shared page and the issue was resolved.

To resolve the issue; restore permissions for the user in the offending project or remove the project from the shared custom page.