Agile Central: Kanban Board - Why we can't select a Subscription Admin as a card owner?

Document ID : KB000101631
Last Modified Date : 15/06/2018
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Question:
How come a Subscription Administrator isn't appearing in the user list for Owner in a Kanban Board card?

In this screen shots we click the Owner field and we don't see the Sub-Admins listed:

User-added image
Answer:
Only Team Members can be selected to own artifacts. That is the behavior not only for Kanban Board but for any app and also for the product screens. Even a Subscription Administrator can not be made owner unless is added to the team. 

Here is a similar example not out of the Kanban Board but from the User Story detail page. It shows the same selection options:

User-added image


As said, in order to allow users to own artifacts they must become Team Members. This includes any user, even the sub-admins.

To learn more on how to make users become Team Members, see:

https://help.rallydev.com/administer-users#permissions

User-added image


Also, see: 
https://help.rallydev.com/setting-projects