We installed the Excel add-in under Windows User A, then we're logging in as Windows User B but we can't find the 'CA Agile Central' tab in Excel.
Can we resolve that?
The installer is installing the add-in under the 'current user' , not for all users. Therefore if installed under another user's account it will be unavailable for other users.
To install for all users, take the following steps:
1. Launch a Command Prompt using as administrative account.
2. Navigate to where the installer was downloaded.
3. Run the following: Msiexec –I “Path to the installer MSI” ALLUSERS=1
Once the install completed and Excel was launched, it automatically loaded the add-in for any Windows user account.