Agile Central - Excel: Error "A device attached to the systems is not functioning."

Document ID : KB000108136
Last Modified Date : 27/07/2018
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Question:
We can use CA Agile Central Excel add-in. Clicking "Connect" button results in this error message:

User-added image
Answer:
This error is not a CA Agile Central error. It is not an error of the Excel add-in component either.

This error is reporting a problem with one of your USB devices that's connected to your Excel (to your Windows actually). What we found that helped resolve was:

1. Reconnect your device.  If not working with the same port, try another usb port.
2. Restart your machine.
Additional Information: