Agile Central - Excel: Error connecting to Agile Central

Document ID : KB000096533
Last Modified Date : 16/05/2018
Show Technical Document Details
Issue:
When trying to connect to CA Agile Central using the Add-in for Excel version 2.43 or lower, the user is getting the following error even though the username and password are correct: 
 
Error connecting to CA Agile Central:
The underlying connection was closed: An unexpected error occurred on a send.

User-added image
Cause:
The version of the Add-in for Excel is outdated and is not compatible with TLS 1.2.  Learn more about the deprecation of older versions of TLS at https://communities.ca.com/docs/DOC-231181375-tls-10-and-11-deprecation-notice-v2. 
Resolution:
Download and install the most recent version of the Add-in for Excel at https://help.rallydev.com/rally-add-excel-installation-user-guide.

Version 2.44 and above are compatible with TLS 1.2.