Agile Central - Custom page or app deleted, how can I recover it?
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CA Agile Central
AGILE CENTRAL SAAS:ACSAAS
A user noticed that their custom app on a custom page has been deleted or removed and called into support to get it restored. Can support assist in this effort?
Support has no means to restore custom apps or pages for customers. However there are a few best practices that can be taken to avoid losing apps or pages.
- Users should make a personal, unshared copy of the custom page for their own use or as a backup.
Simply create a copy of the page using the settings (gear) icon on the upper right side of the custom page.
- If the customer has a sandbox instance and it is somewhat up to date the page may be present in the sandbox and can be used as a template or a backup.
From the sandbox the page, apps, and settings can be accessed to allow re-creating the app in the production environment.
- As a general rule customers may want to institute a policy for sharing out pages.
Limit sharing pages to subscription administrators only. Other users (workspace administrators) would not be able to delete shared pages.
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