In order to use a privately signed certificate with our connector you will need to ensure that you have the entire certificate chain provided by your IT department. This usually includes a root certificate, an intermediate certificate and the site certificate. These all need to be in PEM format. To verify the format, you can open the certificate in a text editor. If the file shows binary characters, it is probably DER/Binary. A PEM format file will look like this:
In order to convert from another format to PEM, you can use a tool like this: https://www.sslshopper.com/ssl-converter.html
Once you have the PEM files for your private certificate, you will also need to get the Agile Central certificates. These have been provided in PEM format for your convenience in the "Additional Information" section below.
Combine all the PEM files, along with the Agile Central certificate chain into a single file. See the Agile Central certificate chain for an example of how this is done. Save this file in a convenient location on the server where your connector is installed.
The final step is setting an environmental variable as follows: