Agents wont start after master rebooted.

Document ID : KB000090441
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Agents wont start after master rebooted.
Resolution:

Symptoms

After restarting your master your remote agents are in a service_down status and won't start any other way than by stopping/starting from the back end.


Cause

This seems to come from pulling the master out from under the remote agents. Before shutting down the Master the remote agents should always be put in a stopped status.


Resolution

Please make sure all remote agents are stopped before shutting down the master. Please also add the following to the remote agent's $AW_HOME/site/awenv.ini file under the [default] section:

DirectDBConnection=Y

and restart the agent. This should allow you to restart the agent's from the GUI once the master is back up.