Agents cannot be started through the AWI

Document ID : KB000126182
Last Modified Date : 04/02/2019
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Issue:
Agents cannot be started through AWI.
The following error appears:

CAPKI Error occured at 'etpki_write' error code='00110001' while restarting agent
Cause:
The agents are missing the Service Manager entries.

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Resolution:
Once all the necessary entries are added, the agent can be started through the AWI.

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