Agent Windows 5.80 : freeze when it starts

Document ID : KB000086596
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
The following kind of errors appear on the sldrmd.log of the agent:

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HH:MM:SS YYYY: [hist] error in OCompactRecord_update; after LBtreeFile_GetRecord; szCompactKey: 01_00_94_64_1c_00 
HH:MM:SS YYYY: [hist] error in OMonthRecord_write; OCompactRecord_update nErrCode=-1 
HH:MM:SS YYYY: [hist] Unknown Error Line 7014 File orecord.c, errno = 0 
HH:MM:SS YYYY: [hist] error in OHstAgent_saveRecords; OHstAgent_writeDataByIdx nErrCode=-1 
HH:MM:SS YYYY: [hist] OHstFile_saveRecords - OHstAgent_saveRecords nErrCode = -1 
HH:MM:SS YYYY: [hist] Error Saving Data Records - File 'E:\sysload\production\agent_os\history\w203psu020_hst' 
HH:MM:SS YYYY: [hist] *** Error in OAgNtProcessForHstTop_DeSerialize; LMsgEnc_ExpectInt_ac (Version Number); nRetMsgEnc=-100 
HH:MM:SS YYYY: [LPtrVerif] otopfile.c[730] - Error 
HH:MM:SS YYYY: [LPtrVerif] otopfile.c[840] - Error 
HH:MM:SS YYYY: [LPtrVerif] otopfile.c[1232] - Error 
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Patch level detected:Sysload Agent for Windows 5.80
Product Version: Sysload 5.8.0

Description :The Agent Windows 5.80 freezes when it starts.
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80b
Additional Information:
Workaround :
N/A