Agent unable to start and creates a crash log and minidump in Agent's BIN directory

Document ID : KB000090420
Last Modified Date : 14/04/2018
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Issue:
Agent unable to start and creates a crash log and minidump in Agent's BIN directory
Resolution:

Symptoms

Agent unable to start and creates a crash log and minidump in Agent's BIN directory

 

Symptoms

No Agent logfile will be created but a crash log and minidump in Agent's BIN directory

 

Error message in SMGR Logfile:

 

U0022023 No associated window can be found for process AGENTNAME.

U0022012 Process AGENTNAME(ID '3280') ended.

U0022022 Process AGENTNAMEended, exit code='3765269347'


Cause

If the logfile name in logging= section was set with double quotes the error message appears.

 

logging="..\Agentname_##.TXT"


Resolution

Do not use double quotes for the log file names:

logging=C:\UC4\9.00A\Agents\UC4E_UCXJWX6_LOGG_##.TXT

 

If necessary use the tilde in ath names:

logging=C:\PROGRA~1\UC4\TEMP\UC4E_UCXJWX6_LOGG_##.TXT