Agent status going to "missing" or "unqualified" on the scheduler ( autorep -M machine ) and the agent might appear to be stuck

Document ID : KB000017361
Last Modified Date : 14/02/2018
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Description:

After a failover from the primary to the shadow machine, Status of the agents is going to Missing or Unqualified

Solution:

Problem might be due to SSL in SSA ( Csam ) which was not set the same way on the agent and scheduler

Run these both commands on the schedulers (primary and shadow) and agents:

$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 display --> SSL was False while it was True on the agent.
$CSAM_SOCKADAPTER/bin/csamconfigedit portrange=49152-50176 --> SSL was False while is was True on the Agent

If SSL setting is different and for instance has to be se to True on the scheduler, commands are:

$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 EnableSSL=True
$CSAM_SOCKADAPTER/bin/csamconfigedit portrange=49152-50176 EnableSSL=True

Indeed the opposite is true as well, but the key point here is that SSL has to be set the same on both machines ( scheduler/application server and agents)

If there is any difference, the agent might be stuck