Agent running on Server A connecting to Server B (with UC4 System) does not connect

Document ID : KB000090582
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Agent running on Server A connecting to Server B (with UC4 System) does not connect
Resolution:
Detailed Description and Symptoms

After start of the agent it disconnects immediately and in agent logfile are shown the lines below:
 
U2000066 Host information: Host name='ServerA', IP address='[server As IP address]'
U2000011 Connection to Server '127.0.0.1:9218' initiated.
U2000004 Connection to Server '[Automicsystemname]#CP001' was successfully created.
U2000019 The Server is reporting as system '[Automicsystemname]'. Disconnecting again.
U2000041 Closing Agent ''.
U2000002 Automic Agent '[Agentname]' version '9.00Axxx-yyy' ended abnormally.
?


Investigation

Change key "licence_class"= in agent´s ini File to "S"
Start agent
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Solution

Change key "licence_class"= in agent´s ini File to a correct value shown in your Licensing information sheet.
Start agent
?