Not able to start agent
Jobs are stuck in status waiting for host
Host is not active in system overview
Agent is not processing jobs
Files needed for analysis:
- Agent logfile from the time the error occurred (default location: temp folder of the Agent)
- Agent logfile that contains the startup section or ini file of the Agent. (default location: bin folder of the Agent)
- Communication Processes (CP) logfiles from the time the error occurred. (default location temp folder of the Automation Engine)
The following message can be found in the logfile of the Agent:
U2000019 The Server is reporting as system 'Automic'. Disconnecting again.
The System name defined in the ini file of the Agent is incorrect.
Enter the correct system name in the [GLOBAL] section of the Agents ini.file:
Restart the Agent.