Error Message :
In AE Version 11.2.2 the simulation of Agent group only works when the agents are sorted alphabetically by name. The screenshots below show, that the correct result is only displayed in the first case, where the Agents are sorted. In all three cases, the simulation should show the same result.
OS Version: N/A
Root Cause: The object Agent group simulation delivers different results. The simulation of Agent group only works when the agents are sorted alphabetically by name otherwise it does not work.
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Agents must be sorted alphabetically in the list.