Agent Group simulation delivers different results depending on Agent order in list

Document ID : KB000084952
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

In AE Version 11.2.2 the simulation of Agent group only works when the agents are sorted alphabetically by name. The screenshots below show, that the correct result is only displayed in the first case, where the Agents are sorted. In all three cases, the simulation should show the same result.

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Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: The object Agent group simulation delivers different results. The simulation of Agent group only works when the agents are sorted alphabetically by name otherwise it does not work.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Additional Information:
Workaround :
Agents must be sorted alphabetically in the list.