Agent for Windows: random errors when historizing the top process

Document ID : KB000086146
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
On the sldrmd.log the following kind of errors appear:
########################
hist - *** Error in OAgNtProcessForHstTop_DeSerialize; LMsgEnc_ExpectInt_ac (Version Number); nRetMsgEnc=-100 
LPtrVerif - otopfile.c[XXX] - Error 
hist - Error Saving Top Graph Records
########################

Patch level detected:SP Analyst Agent for Windows 5.60
Product Version: Sysload 5.6.0

Description :Several errors appear randomly on a Windows server when trying to historicize the top process.
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80a
Additional Information:
Workaround :
N/A