Agent Fails with Error "Cannot load native JNIWrapper library (jniwrap.dll)"

Document ID : KB000036945
Last Modified Date : 14/02/2018
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Issue:

After installing or upgrading a Release Automation Agent, the agent fails to execute processes. The agent reports the following error:

Cannot load native JNIWrapper library (jniwrap.dll)

 

Environment: 

Windows

 

Cause:

Security software has interfered with the installation or upgrade, either by preventing the installation of the jniwrap.dll file or, if the file is verified to have been installed, security settings are blocking the agent from fully functioning.
 
 

Resolution:

Resolution will vary depending on the security software and configuration used. The security software will need to be adjusted and tested to ensure that installation, upgrade, and operation of the agent is not interfered with.

 

Additional Information:

Other KB articles that address similar issues with missing files and security software:

  • TEC1245702 - Missing File Error when Remotely Installing Agent
  • TEC1277397 - Cannot Access ROC Due to Missing jms.properties File