Agent fails to start and displays "not authorized to make connection" error

Document ID : KB000087532
Last Modified Date : 25/04/2018
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Issue:
When starting a Remote Agent for the first time, the Agent fails to connect to the RMI, awapi times out. Agent logs report the following error:

ErrorMsg: AwE-5126 Agent validation error (1/11/17 1:11 AM)
Details: AGENTNAME AGENTHOSTNAME/1.23.45.6 50000
Agent validation error : AGENTNAME AGENTHOSTNAME/1.23.45.6 50000 : java.net.ConnectException: not authorized to make connection
Cause:
This error is triggered by one of the following:
  • The Agent name defined during installation does not match what is listed for the Agent's object definition.
  • The IP/Host detected for the Agent does not match the IP/Host listed for the Agent's object definition.
  • The OS User starting the Agent does not match the Os User listed for the Agent's object definition.
Resolution:
Make sure the Agent name, IP/Host, and OS user parameter on the remote agent matches what is listed for the Agent's object definition as defined in the Java Web Client.